Support Page
Ordering and shipping.
After placing order you will receive automated email confirming your order. Usually within 24 hours you will be contacted by our Sales department with exact shipping charge, tax, if applicable and payment instructions.
We accept all major credit cards, bank transfer , etc.
Typical* shipping rates from USA office, Missouri (preferred):
|
USA Ground |
USA Next day/2nd Day |
EMS(Global Express) rest of world |
1 lb |
$12-$14 |
$17-$32 |
$22 - $32 |
5 lb |
$17-$18 |
$25-$46 |
$26 - $49 |
20 lb |
$24-$30 |
$51-$82 |
$65 - $108 |
Typical* shipping rates from Australia:
|
Overnight (AU only)
| EMS currier (rest of world)
| DHL (rest of world)
|
0.5 kg |
$9 |
$32 - $56 |
$195 |
2 kg (4lb) |
$12 |
$44 - $72 |
$195 |
10 kg (22lb) |
$101 |
$150 - $229 |
$195 |
* Exact shipping charge depends on your location.
Downloads
R20x0.pdf Step&Dir and SPI Servo Drive Boards - datasheet for R2010, R2020, R2030 and R2040.
R21x0.pdf Motherboards for R20x0 Servo Drives - datasheet for R2110, R2110P and R2120.
R2000setup.pdf Step by step setup/tuning procedure for R20x0 drives.
R2000FAQ.pdf Matching of the Servomotor, Servodrive and Power Supply.
R2xTuneVB6 (1) Tuning software for R20x0 drives (MS Windows XP/2000).
R2xTune (2) Tuning software for R20x0 drives (MS Windows XP/2000).
R510B.pdf Plasma Controller with Servo Drives THC and IHS.
R953A.pdf Plasma THC/IHS system for profile cutting machines
R982A.PDF Oxy capacitive THC for profile cutting machines - Height sensor.
Rutex YahooGroup Click here to join Rutex Support YahooGroup - Wealth of additional downloads can be found in the ‘File’ area.
Terms and Conditions
DANGER
PERSONAL INJURY OR DEATH AND EQUIPMENT DAMAGE MAY OCCUR FROM ELECTRICAL SHOCK OR FROM PHYSICALLY MOVING OBJECTS.
MOTOR DRIVE SYSTEMS SHOULD BE INSTALLED BY QUALIFIED PERSONNEL FAMILIAR WITH THE CONSTRUCTION AND OPERATION OF ALL EQUIPMENT IN THE SYSTEM AS WELL AS ASSOCIATED HAZARDS.
CUSTOMER SATISFACTION GUARANTEE
OFFERS A CUSTOMER SATISFACTION MONEY BACK GUARANTEE FOR 30 DAYS FROM DATE OF PURCHASE. THE CUSTOMER MUST CONTACT RUTEX FOR INSTRUCTIONS ON HOW TO RETURN THE PRODUCT FOR FULL REFUND (NOT INCLUDING SHIPPING).
LIMITED WARRANTEE
RUTEX WARRANTEES THE COMPONENTS AND DRIVES IT MANUFACTURES AGAINST DEFECTS IN WORKMANSHIP OR MANUFACTURING DEFECTS FOR A PERIOD OF 2 YEARS FROM THE DATE OF PURCHASE. UNDER THIS WARRANTEE, THE CUSTOMER IS RESPONSIBLE TO PAY FOR SHIPPING THE DEFECTIVE COMPONENT OR DRIVE BACK TO RUTEX OR ITS DESIGNATED REPAIR FACILITY FOR REPAIR OR REPLACEMENT. RUTEX WILL DETERMINE WHETHER TO REPAIR OR REPLACE THE DEFECTIVE COMPONENT OR DRIVE AT ITS DISCRETION. RUTEX WILL BEAR THE COST FOR RETURNING THE REPAIRED PRODUCT OR COMPONENT BACK TO THE CLAIMANT BY GROUND SHIPMENT.
LIMITS OF LIABILITY INDEMNITY
THE USER (OTHERWISE KNOWN AS THE PURCHASER OR INSTALLER OF THE RUTEX DRIVES, SOFTWARE OR COMPONENTS) ACCEPTS FULL RESPONSIBILITY FOR THE INSTALLATION, USE, APPLICATION, MERCHANTABILITY, FITNESS, SUITABILITY AND SERVICEABILITY OF THESE PRODUCTS FOR THE USER’S INTENDED USE OR PARTICULAR PURPOSE.
IN NO EVENT SHALL RUTEX, ITS AFFILIATES, OR ASSOCIATES (RUTEX ET. ALL) BE LIABLE FOR ANY DAMAGES RESULTING FROM THE USE OR MISUSE OF THESE ELECTRONIC COMPONENTS OR DRIVES INCLUDING BUT NOT LIMITED TO DAMAGES FOR INJURY TO ANY PERSON OR PROPERTY, LOSS OF DATA, LOSS OF PROFITS, COST OF COVER OR OTHER DAMAGES WHICH ARE SPECIAL, INDIRECT, OR CONSEQUENTIAL. RELEASE FROM CONSEQUENTIAL DAMAGES MAY NOT APPLY IN SOME STATES.
IF FOR ANY REASON THE FOREGOING PROVISIONS SHALL BE INEFFECTIVE, THE USER AGREES THAT THE SOLE REMEDY FOR ANY CLAIM BROUGHT AGAINST RUTEX ET. ALL SHALL BE LIMITED TO THE AMOUNT PAID TO RUTEX, ET. ALL FOR THE EQUIPMENT, SOFTWARE, OR SERVICES PROVIDED BY RUTEX ET. ALL GIVING RISE TO THE CLAIM.
THE USER SHALL INDEMNIFY RUTEX ET. ALL AGAINST AND HOLD RUTEX ET. ALL HARMLESS FROM ANY AND ALL CLAIMS BROUGHT AGAINST RUTEX ET. ALL BASED ON THE USE (OR MISUSE) BY THE USER OF THE EQUIPMENT, SOFTWARE, OR SERVICES PROVIDED BY RUTEX ET. ALL WHETHER SUCH CLAIMS ARE BROUGHT BY THE USER, EMPLOYEES OF THE USER, PURCHASERS OF PRODUCTS OF THE USER, OR OTHERS.
LIFE SUPPORTPOLICY
RUTEX PRODUCTS ARE NOT AUTHORIZED FOR USE AS CRITICAL COMPONENTS IN LIFE SUPPORT DEVICES OR SYSTEMS WITHOUT THE EXPRESS WRITTEN APPROVAL OF THE PRESIDENT OF RUTEX.
As used herein:
- Life support devices or systems are devices or systems which, (a) are intended for surgical implant into the body, or (b) support or sustain life, and whose failure to perform when properly used in accordance with instructions for use provided in the product specifications can be reasonably expected to result in significant injury to the user.
- A critical component is any component of a life support device or system whose failure to perform can be reasonably expected to cause the failure of the life support device or system, or to affect its safety or effectiveness.
User assures RUTEX that it does not intend to and will not knowingly without prior written consent of the president of Rutex, sell, use, or license for use, transmit or transfer RUTEX products for use as critical components in life support devices or systems.
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